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Our
Committee

APComm is run by an elected Executive Committee, made up of volunteers who are members currently working within police communications.

Your APComm Executive members are:

Ruth Shulver, Co-Chair

Ruth Shulver, Co-Chair

ruth.shulver@met.police.uk

Ruth is Co-Chair of the Association of Police Communicators where she is passionate about sharing best practice and organisational learning, professional development and promoting better collaborative inter-force/partnership working. 

In her day job she is the Deputy Director of Media and Communication for the Metropolitan Police Service, providing senior communication advice to Management Board members and leading the communication response to a range of complex and challenging issues such as campaigns to reduce violence and improve the diversity of our police officer recruitment; responding to terrorist attacks and their subsequent judicial processes; communicating the murder of her colleague Police Sergeant Matt Ratana; communicating the kidnap, murder and rape of Sarah Everard by a Metropolitan Police officer; and a range of protest and public order operations including those of Extinction Rebellion and Black Lives Matter.

She has been leading on the Met’s diversity, equality and inclusion commitment to increase engagement with the public to further improve trust and confidence.

Kate Quilley, Co-Chair

Kate Quilley, Co-Chair

kate.quilley@warwickshire.pnn.police.uk

It is my great pleasure and privilege to have been the Co-Chair of APComm for nearly three years. I am also currently the Head of Corporate Communications for Warwickshire Police, appointed to this role in October 2019.

After graduating I started my professional career working as a Communications Assistant for an environmental charity before training as a journalist while working for a weekly newspaper series in Northamptonshire. I then went on to work in a number of specialist roles at the Derby Evening Telegraph, particularly enjoying my time as court reporter.

In 2006 I joined Derbyshire Constabulary as a Press Officer where my policing career got off to a flying start working within a busy communications team dealing with everything from major incidents to force-wide campaigns.

I moved to Warwickshire Police on promotion to the post of Senior Press Officer in 2008 and immediately loved working within another incredibly friendly and inviting police force. In this role I led the response to high profile murder investigations and subsequent criminal proceedings, internal and external engagement campaigns and supported a small team of Press Officers.

Over the following years Warwickshire Police entered into a strategic alliance arrangement working with West Mercia Police and in 2012 I was successful at applying and being appointed as the new Head of Corporate Communications for Warwickshire Police and West Mercia Police. This was a hugely challenging position working to build a new team to provide wholescale communication services to both forces. Leading a large Corporate Communications function, delivering operational and organisational communications both internally and externally this role included the management of media relations, public and stakeholder relations, digital communications, internal communications, reputation management and the marketing of policing services.

Overseeing significant function and organisational changes, I continued within this role until the termination of the strategic alliance in 2019 when I moved back to Warwickshire Police to my current position.

With 15 years of service in policing I am extremely proud of the organisation I work within and I am passionate about putting the public at the heart of services I deliver.

Jacqui Hanson, Secretary

Jacqui Hanson, Secretary

jacqui.hanson@southyorks.pnn.police.uk

Jacqui Hanson has over 30 years’ experience in police communications, working at force territorial level for 27 years, as well as in national policing for seven years.

Jacqui currently oversees communications for three national policing programmes, supporting a number of NPCC portfolios delivering across the vulnerability spectrum. These include Operation Hydrant, the Tackling Organised Exploitation programme (TOEX), and the Vulnerability Knowledge and Practice Programme (VKPP). Her team act as a centre of expertise, supporting colleagues in police forces across the complex investigations and operations within this business area with formal advice via Gold groups or Peer Reviews, or acting as a critical friend informally. Jacqui acts as a subject matter expert on a national cadre in this respect.

When the coronavirus pandemic emerged in March 2020, Jacqui undertook a several month secondment to NPCC communications and assisted in establishing the national policing response to the pandemic.

Jacqui has been an active member both of APComm – initially as a regional representative and subsequently in the role of Secretary – as well as the NPCC Communications Advisory Group, for many years. She is committed to supporting the professional development of members, and a keen advocate of networking, mentoring, coaching and peer support as a means to share knowledge and capture learning, thus ensuring the continued excellence of police communications as a professional discipline.

Lucy Bogustawski, Treasurer and Membership Secretary

Lucy Bogustawski, Treasurer and Membership Secretary

Lucy.bogustawski@lincs.pnn.police.uk

Lucy joined APComm as Treasurer in the spring of 2020, around the same time she was appointed Head of Corporate Communications at Lincolnshire Police.

Her role for APComm involves handling the finances, responsibility for membership renewals and forecasting future expenditures and revenue streams.

In Lincolnshire, she is responsible for a team of communications officers, graphic designers, engagement leads and an audio-visual department. Lincolnshire is a large county, mainly rural, with pockets of urban communities. Like many other forces and their communications departments, it shares lots of common traits with others but is unique in itself.

Lucy is your point of contact for APComm if you have any questions about your membership subs or details, and/or any questions about how APComm decides what projects or work the budget is spent on.

Nicola Atter, Vice Chair

Nicola Atter, Vice Chair

nicola.atter@norfolk.police.uk

I am an accomplished, skilled and politically astute public relations professional, with over twenty years of experience in public and stakeholder affairs, internal and external change communications, media relations and marketing campaigns.

In the last five years, I have led the corporate communications team at Norfolk Constabulary, providing a public service to the population of Norfolk and dealing daily with stakeholders common to all public sector organisations in the county. In addition, I was the lead for the joint force (Norfolk/Suffolk) communications response to the threat of Covid19, and our joint response to the modern workplace transformational change process. As part of my work around the pandemic I have also managed the local resilience forum communications response on behalf of all partners in the county.

In the past three years, to further my professional development and communications acumen, I have gained a Level 3 Institute of Leadership and Management qualification. I have also become a Vice Chair of the Association of Police Communicators (APComm). This voluntary role, undertaken in my spare time, offers me the opportunity to influence communications development at a countrywide level within the policing and public sector.   

Carrie Goodwin, Vice Chair

Carrie Goodwin, Vice Chair

carrie.goodwin@southyorks.pnn.police.uk

Carrie joined South Yorkshire Police in 2013, as the Force was heading towards significant crisis. Up for the challenge, Carrie took on the role with a newly formed communications department. Within just a few months in post, Carrie realised the full extent of the challenge, which would take four years to recover from.

During this period, Carrie worked as strategic advisor to four different Chief Constables as the Force tried to stabilize. She led the communications which followed an explosive report from Professor Alexis Jay into police and local authority handling of CSE in Rotherham, the inquests into the Hillsborough Disaster which saw 96 people lose their lives and South Yorkshire Police responsible for their unlawful killing and an investigation into allegations against Cliff Richard which culminated in her giving evidence in the High Court in front of the world’s media.

After the crisis unfolded in 2014/15, South Yorkshire Police undertook major organisational change and moved over the following three years from one of the worst performing forces in the country to one of the best.

The crisis management process and major organisational change had an impact on colleagues and Carrie’s passion to focus on sharing best practice and developing wellbeing processes across the industry grew. This led Carrie to, successfully, apply for the position of Vice Chair of APComm in 2019. Carrie is also a firm supporter of APComm’s mentoring programme, acting as mentor to a handful of specialist communicators across the country.

Clare Mills, Vice Chair

Clare Mills, Vice Chair

clare.mills@wiltshire.police.uk

Clare is the Head of Corporate Communications and Engagement at Wiltshire Police, where she heads up a team of 15 staff. She is responsible for the development of the Force strategic internal, external and digital communication and engagement approach and leads on organisational Reward and Recognition as part of her busy portfolio.

Clare has over 20 years' experience in police communications, has been an APComm Vice Chair for over 3 years and is hugely passionate about public service comms.

After graduating with a BA Hons in English and Art, Clare worked for four years in events management, before joining Northamptonshire Police in 1999 as part of the Public Relations and Media team where she held several distinct roles. In 2003, she moved to Bedfordshire Police, then joined Wiltshire Police in 2007 moving into the Head of Comms role in 2011. Between 2012 and 2020, Clare headed up a shared service team of communications professionals across the Office of the Police and Crime Commissioner and Wiltshire Police, so has a lot of experience in the broader communications requirements across the wider crime and justice arena.

Further to a recent restructure, implemented by her, Clare's role now focuses on police comms specifically, which is her true passion. Clare leads the communications for critical incidents, gold groups and other strategic issues and ensures that media, public relations, internal staff engagement and digital communications are managed and delivered effectively and efficiently.

Clare was responsible for heading up the strategic communications and media approach for the inquiry into allegations of non-recent child abuse against the late Sir Edward Heath. She has also more recently led the significant communications and media for the local response to the Salisbury poisonings, which saw Wiltshire Police lead in the bringing together of multiple partners at both a local and national level to co-ordinate the response phase of the consequence management element of this global incident.

Clare leads on wellbeing for the association and, along with fellow Vice Chair, Caroline Tozer, has led on the development of the new APComm website. Clare relishes the opportunity to support members across the country and is privileged to be part of the APComm executive committee.

Caroline Tozer, Vice Chair

Caroline Tozer, Vice Chair

caroline.tozer@staffordshire.police.uk

Caroline is a dynamic and motivated CIPR qualified senior leader in communications, engagement and public affairs, with experience working at both strategic and operational levels in a range of sectors, including policing, local government and health.

She is currently the Head of Corporate Communications for Staffordshire Police and Staffordshire Fire & Rescue Service, leading a joint team that delivers media relations, digital communications, internal communications and external campaigns and engagement activity.

Prior to this, she was Head of Engagement and Policy for the Office of the Police and Crime Commissioner (PCC) for Cheshire. In this role she was responsible for leading all public facing activity, ensuring the team’s work enhanced the PCC’s profile as the public’s voice in policing and delivered key messages to the community. She also led on the development of the Commissioner’s Police and Crime Plan, working with stakeholders and local communities to ensure the plan reflected the county’s community safety priorities.

In January 2020, she became the first ever PCC communicator to be elected Vice Chair of APComm. She is the social media and digital lead for the association and along with fellow Vice Chair, Clare Mills, has led on the development of the new website.

In terms of her skill-set as a communicator, she is passionate about delivering reputation management, having dealt with a variety of high-profile reputational issues throughout her career. After cutting her teeth in a busy news room, she enjoys working in the pressured environment that crisis communications can bring.

Helen Wilson, Vice Chair

Helen Wilson, Vice Chair

helen.wilson@surrey.pnn.police.uk

Helen is the Head of Corporate Communications and Engagement at Surrey Police, leading a department made up of four core functions; News, Strategic Communication, Engagement and Production. Since becoming the permanent Head in the summer of 2019 she has, for the first time in over a decade, secured extra funding to grow her team and is looking forward to seeing the new Engagement Team work closely with policing colleagues to enhance how they engage with all demographics of Surrey’s local communities.

Helen joined Surrey Police in January 2001 working as a Press Officer. Since joining she has worked across most disciplines within Corporate Communications, and at every level within the team. Over two decades there have been numerous challenging cases and events that she has worked on or led the communications for; Op Ruby (Milly Dowler murder); 2012 Olympics; Op Franklin (Floods) and the Magna Carta event to name just a few.

Originally from Northamptonshire, Helen moved to Southampton to study Journalism, completing her degree and a post-graduate qualification in Broadcast Journalism. Prior to joining Surrey Police she was a radio newsreader for the BBC and two independent radio stations before embarking on a career with Surrey Police.

In January 2020 Helen became one of the Vice Chairs of APComm and has been instrumental in developing and implementing the APComm Mentor Scheme which has about 30 communicators, nationally, benefiting from the experience of senior and seasoned communicators in policing. Helen has also developed the APComm membership calendar which is circulated monthly. If you are interested in learning more about the Mentor Scheme or if you are wanting to have something published in the calendar email helen.wilson@surrey.pnn.police.uk.